XtraFinder Frequently Asked Questions


Introduction

If you experience problems, please read below FAQs, and update to the latest version before contacting us.

Installation #back to top

Please read Installation Instructions included in XtraFinder.dmg before installing


XtraFinder did not automatically start after installing

Please launch XtraFinder from Applications folder.


How to uninstall XtraFinder

Please open Uninstall.app in XtraFinder download to uninstall XtraFinder.


Updating from existing version unsuccessfully

Please uninstall XtraFinder, then install again.


"Warning. XtraFinder app was modified"

This warning message was removed since version 1.
Please uninstall XtraFinder, then install again.


Registration #back to top

How to register

Restart XtraFinder, the Register window will show up.


Serial number is invalid

Just carefully copy and paste your license information directly from the license email. The email is case sensitive.
Provided license information is always correct.


Forget your serial number

Please search your mail boxes for "XtraFinder" phrase to find your license email. If it was lost, contact us.

General #back to top

XtraFinder shows Preferences window at login

XtraFinder is duplicated in Login Items. Open System Preferences \ Users \ Login Items, remove duplicated XtraFinder from the list.


System Integrity Protection #back to top

Workaround for OS X 10.11 - 10.14

XtraFinder works on OS X 10.11 - 10.14 if System Integrity Protection is disabled.


About System Integrity Protection

Apple's article.


Why System Integrity Protection needs be disabled to install XtraFinder.

XtraFinder works by injecting its code into Finder application process.
Since OS X 10.14 Mojave, System Integrity Protection blocks code injection.

XtraFinder contains two components: XtraFinderInjector.osax and XtraFinder.app.
XtraFinderInjector.osax must be copied to directory /System/Library/ScriptingAdditions, this is done by XtraFinderInstaller.
Since OS X 10.11, System Integrity Protection blocks copying file to directory /System/Library/ScriptingAdditions.

On OS X 10.14, System Integrity Protection must be disabled for XtraFinder to work.
On OS X 10.11 - 10.13, after installation, you can re-enable System Integrity Protection.


Steps to disable System Integrity Protection

1. Boot to Recovery OS by restarting your machine and holding down the Command and R keys at startup.
2. Launch Terminal from the Utilities menu.
3. Enter the following command: csrutil disable
4. Reboot your computer.


To revert System Integrity Protection to original state

Boot to Recovery OS and enter the following command: csrutil clear


XtraFinder does not work after re-enable System Integrity Protection

Though XtraFinder was tested working on OS X 10.12 - 10.13 after re-enable System Integrity Protection, that is not guaranteed.
You can try enable System Integrity Protection partially instead of fully enable.
Boot to Recovery OS and enter the following command: csrutil enable --without debug --without fs


Contact #back to top

Before contacting us, please make sure to read above to save your time.

If XtraFinder crashes, please send Finder's crash logs in directory ~/Library/Logs/DiagnosticReports.

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