aText Frequently Asked Questions


If you experience problems, please read below FAQs, and update to the latest version before contacting us.

Registration #back to top

How to register

Restart aText, the Register window will show up. Or view this screenshot.

Serial number is invalid

Please carefully copy and paste your license information directly from the license email. The email is case sensitive.
Provided license information is ALWAYS correct.
There has never been an exception, though there were hundreds of email asking about invalid serial number.
Please save your time by double checking email and serial number.

Forget your serial number

Please search your mail boxes for "aText" phrase to find your license email.
If it was lost, please contact Fastspring support
If you purchased aText via Mac App Store, please re-download from Mac App Store.

Mac App Store version #back to top

No longer work

aText Mac App Store version can no longer fully work on macOS 10.11 El Capitan and later because of new App Sandboxing restrictions. This is not fixable.

If you want to use aText on the latest macOS, please purchase license from aText's store.

See below for instruction to get backup data of Mac App Store version.


If you purchased aText recently via Mac App Store, please request refund from Apple.
Follow steps in this page.

Migrate your Mac App Store license

If you purchased aText on Mac App Store, you can switch to non-MAS (non sandboxed) version for free.

Please do not purchase aText from Mac App Store for migrating to non-MAS version.
Many users were unable to reproduce the process, and the Mac App Store version may be removed anytime by Apple.
No support is provided for migrating fail.

  • Step 1 - Download aText from Mac App Store, open it once, quit it, and keep it.
  • Step 2 - Download and launch aText from this website.
  • Step 3 - If the Trial screen shows up, choose your Mac App Store version to migrate license. If there is no Trial screen, your MAS license is successfully migrated.

Your data will be transferred automatically.

If it does not work, open Finder to find and delete all in your computer, then try above steps again.

Re-download aText from Mac App Store

aText was removed from Mac App Store. You may still re-download aText from Mac App Store, following these steps.

  • Step 1 - Open Mac App Store, and sign-in to the account you used to purchase aText.
  • Step 2 - Click at "Purchased" tab on top of Mac App Store window.
  • Step 3 - Find aText in the "Purchased" apps list, then click "Install" to re-download aText.

What if you can not find aText in "Purchased" list

Since 2015, in aText app description on Mac App Store, at two first lines, there had always been these below statements:

  1. Not working on latest macOS. Do not purchase.
  2. Existing customers please visit aText's web page for instruction to switch to non-sandboxed working version for free.

Those statements mean that:

  1. You were at your own risk purchasing aText on Mac App Store since 2015.
  2. We had provided support for users who purchased aText on Mac App Store in 2012 - 2015 for at least 3.5 years, so that they can migrate aText to non Mac App Store version with unlimited updates.

If you can not re-download aText from Mac App Store and you want to continue to use aText, please purchase aText from aText's store.

Thank you for your understanding.

Not working #back to top

aText does not work

You hear no click sound when typing abbreviation, maybe aText is disabled. Enable aText by click aText's icon in the menu bar and select "Enabled".

You hear the click sound, but no text generated, most likely you are using Mac App Store version on macOS 10.11 or later. Please read about Mac App Store version.

If you are using normal version, try to restart your computer once. Use "Diagnostic" tool in aText's menu.

"Diagnostic" - "aText can not create event tap"

Follow these steps:
1. Open System PreferencesSecurity & PrivacyPrivacyAccessibility
2. If aText is not in the list, drag aText from Applications folder to the list.
3. If aText is already in the list and checked, remove aText from the list, then drag aText from Applications folder to the list.

aText does not expand correctly

aText may conflict with other apps. Use "Diagnostic" tool in aText's menu.

Secure Input

Secure Input is not bug of aText.
Secure Input is enabled by many apps for password field input or security features.
When Secure Input is enabled, macOS prevents aText from working until Secure Input is disabled.
If Secure Input hangs, please quit running apps to find which app does not release Secure Input, and/or restart the computer.

How to insert snippet when secure input is enabled

  • Way 1 - Use aText icon in the menu bar to select snippet.
  • Way 2 - Set a key combination for "Search snippets" hotkey in Preferences \ Hotkeys. Then press that hotkey and search for snippet.

aText sometime does not expand consecutively

Check group's setting "If abbreviation is placed after:", set it to "Any Character" or suitable option.

Text incorrectly inserted #back to top

aText inserts long text incorrectly in web browser apps

Try turn on "Automatically use Clipboard for long text" in aText PreferencesAdvanced.

aText inserts clipboard's content instead of snippet's content

Try turn off "Automatically restore Clipboard" in aText PreferencesAdvanced, or increase delay.

Other issues #back to top

Particular key does not work when aText is running

Open aText PreferencesHotkeys, remove hotkeys with that key.

Editing snippet #back to top

How to expand only after hitting Space or Enter key

In group‘s setting, set "Expand:" to "At delimiter".

How to make hyperlink snippet

Set "Content" to "Formatted Text" (view screenshot).
In the editor, press Cmd+K to insert link.

How to make table, list, coloring, etc

Set "Content" to "Formatted Text" (view screenshot).
Use TextEdit or other text editor apps to edit rich text content, then copy it into aText.

How to change Date/Time format

In snippet editor, double-clicking on a Data/Time variable to access editing data/time format.

General #back to top

aText window shows at login

aText is duplicated in Login Items. Or try turn off "Start at login" option in aText Preferences.

How to disable aText in specific applications

Disable group: view screenshot.

Disable "Auto-Correction" function: view screenshot.

How to make aText work with Parallels virtual machine

  1. Disable Parallels‘s Coherence mode.
  2. Does not use Full-screen mode.

How to insert snippet in password field

  • Way 1 - Use aText icon in the menu bar to select snippet.
  • Way 2 - Set a key combination for "Search snippets" hotkey in Preferences \ Hotkeys. Then press that hotkey in password field and search for snippet.

How to transfer aText data

  • Step 1 - Export aText data to ".atext" file, by selecting File menu → Save....
  • Step 2 - Import ".atext" file on other computers, by selecting File menu \ Open....

How to export aText data as CSV format

Select File menu → Save..., or in aText main window select DataBackup to..., choose CSV file format.

How to import data from other similar apps

  • Step 1 - Export data from other apps to file.
  • Step 2 - In aText, select File menu → Open... and select previous exported file. If aText does not support opening the exported file, try exporting data to .CSV file. CSV format is commonly supported by apps.

How to sync aText data

aText supports Sync via any Sync services, such as iCloud Driver, Dropbox, Google Drive, OneDrive, etc.
For example, if you want to Sync aText data via iCloud Driver, you need to enable iCloud Driver in System Preferences on your computers.
If you want to Sync via Google Drive, you need to install Google Drive on your computers.

After enabling / installing your chosen Sync service, set up Sync in aText's Preferences \ Sync.

How to retrieve lost data

By default, aText automatically backup data daily.
Find backups in Backup directory (view screenshot).
Open backup file to restore it.

Default backup directory

Normal version:
~/Library/Application Support/com.trankynam.aText/Backups

Mac App Store version:
~/Library/Containers/com.trankynam.aText/Data/Library/Application Support/com.trankynam.aText/Backups

Contact #back to top

Before contacting us, please make sure to read above to save your time.
Most (99%) of questions are already answered above.
And please update to the latest version from aText's website

If you purchased aText via Mac App Store, please read about Mac App Store version.

If aText crashes, please send aText's crash logs in directory ~/Library/Logs/DiagnosticReports.

In your email, please indicate which version of aText you are using, either Mac or Windows.

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